Copado Tranings FAQ

How long will my trial org be valid for?
Free trial orgs are valid for thirty days. Once the org expires, your playground will expire too.

The Creation of the Sandboxes stage in my Playground is taking too long.
The time to create and refresh of sandboxes depends of Salesforce. "The process may complete within a few hours, but can also take several days":
https://help.salesforce.com/articleView?id=000333309&language=en_US&type=1&mode=1

I cannot see the option to create a new playground.
The current playground allowance is two playgrounds per user. If you have already created two playgrounds, you will need to delete an existing one, and then you will be able to create a new playground.

I have registered for a training session, where can I find the link to join the event?
When you register for a session in the community, you receive an email with the event details and the URL to join. You can also find this information in the event itself in the community. Instructions to find your zoom link in the Community are included in this document:
https://success.copado.com/s/news/how-to-find-your-zoom-link-or-withdraw-from-a-workshop-in-the-copado-community-20Y0N000000fxTTUAY

I cannot attend a training session. How can I withdraw?
To withdraw from a session, follow these instructions:
https://success.copado.com/s/news/how-to-find-your-zoom-link-or-withdraw-from-a-workshop-in-the-copado-community-20Y0N000000fxTTUAY

I have registered in a training session and I haven't received the email with the Zoom details. 
First check if you have registered in the waitlist. If you open the event you will see WAITLISTED under the withdraw button. This means that you will receive the zoom details if other users withdraw or in case we open new seats for the workshop. 
If you are not in the waitlist and you are registered in the event, but you can't find the email with the zoom details, follow these instructions to find the zoom link from the event:
https://success.copado.com/s/news/how-to-find-your-zoom-link-or-withdraw-from-a-workshop-in-the-copado-community-20Y0N000000fxTTUAY

How do I redeem my coupon?
If you attend to a workshop, you will be provided with a coupon by the end of the session. Please make sure to sign up, enter in the coupon code, and check out right after the event because the coupon code will expire. Once you have checked out you will have time to complete the modules and the exam at your convenience. 
To redeem redeem your coupon follow these instructions:
https://success.copado.com/s/news/copado-coupon-code-instructions-20Y0N000000fxTOUAY

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