Problem to perform Git Promotion or commit operation

While creating a Promotion Branch or committing the changes to the User Story, you may encounter an error and you may get the below email from Copado:

Promotion branch issue
Commit changes issue

You may also face similar issue wherever git operation is involved (like taking a snapshot or committing changes via GitSnapshot record, etc)

The root cause is related to access of the git user used in validating the Git Repository record.

Though the record shows the' Success: Credentials validated' message, the user might have lost access to the project/have restrictive access to the specific branch/have got deactivated.
Please check with your git administrator and make sure all these points are taken care of and try again.

If you face the same issue, please reach out to Copado Support.

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